Adam’s Blog

Yesterday, when I checked my mailbox, I found an E-mail from Media Temple. The title of the mail is Scheduled Maintenance (11-30-2007, 9:30PM-3:00AM PT).

Here are the content.

Dear Site Owner,

(mt) Media Temple would like to notify you and the Contacts on your
Account of a very important data center maintenance which may affect one
of your hosting related services.

DATE/TIME WINDOW:
—————————-
Friday, November 30th 2007 9:30 PM – Saturday, December 1st 3:00AM PST

To see when this maintenance window will occur in a different timezone
please visit:

http://mediatemple.net/go/date/0710112330

AFFECTED RESOURCES:
—————————-
(gs) Grid-Service
(ss) Shared Services
(dp)(dpv)(nitro) some Dedicated Physical Services

MAINTENANCE ACTION:
—————————-

On Friday, November 30th, our data center Electrical Engineers will
facilitate proactive replacement of certain electrical systems in one of
our Facility Power Segments at our EL-DC3 data center. In addition, an
upgrade will be taking place to core components of the (gs), including
the storage subsystem. This vendor-recommended upgrade required
additional time and thus has been grouped with the data center activity in
order to reduce customer impact.

This larger than normal maintenance period is a proactive measure to
prevent power failure incidents as experienced by various other data
centers mentioned in recent news. We would like to remind all customers
that scheduled infrastructure maintenance and security related updates
are a necessary and vital aspect of web hosting that ensures the long
term uptime and reliability of your services.

Should you have any questions regarding the maintenance please open a
support request inside the (mt) AccountCenter at the following URL:

https://ac.mediatemple.net/

This announcement is also viewable in our weblog:

http://weblog.mediatemple.net/weblog/category/system-incidents/electrical-systems-maintenance-notice-nov-30th/

Thank you in advance for your understanding.

Regards,

(mt) Media Temple, Inc
Hosting Operations
8520 National Blvd.
Building A
Culver City, CA 90232

<24/7 toll-free>: 877-578-4000
<24/7 international>: +1-310-841-5500
www.mediatemple.net

I’m very unhappy because visitors can not visit my site in several hours. But I know the maintenance is very important. So I published an announce about the maintenance. I told my visitors about the maintenance time.

But at 4:30am, PST, I could not visit my site even. Then I checked the system status of Media Temple. They said:

Unfortunately the upgrade to (gs) Grid.Cluster.2 is taking longer than anticipated. Our systems engineers expect all services to be restored by 4:00AM PST.

Thank you for your patience and understanding.

They told me the maintenance will delay to 4:00AM PST. But I told my visitors that they can visit my site after 3:00am PST. I made them disappointing!

The nightmare haven’t been over.  I couldn’t visit my site until 10:10am. PST. And they worte a post here.

I have two questions,

First, if you tell me the time, why not carry out？

Second, I found this maintenance affected (gs) Grid-Service, (ss) Shared Services, (dp)(dpv)(nitro) some Dedicated Physical Services. But why the (gs) Grid-Service delay for so long?

Everyone can check the maintenance process here:

http://weblog.mediatemple.net/weblog/category/system-incidents/electrical-systems-maintenance-notice-nov-30th/ 

Just pay attention to the post timestamp