Adam’s Blog

I received an email from MediaTemple.

As per the last incident update on (mt) Media Temple’s incident tracker
system, 24 hours have passed and we have seen no further latency
issues on (gs) Cluster.2

(mt) Media Temple is issuing 1 month’s credit to customers affected by
this issue (INC# 285). We would like to take this opportunity to once
again apologize for the unexpected access problems. We understand that
our customers run web dependent businesses on our systems and that
slow or inaccessible websites or email are simply unacceptable. We would
also like to convey once more that this incident has spawned numerous
internal reviews, new monitoring points and new adjustments to our
cluster growth formulas. The primary aim for (mt) Media Temple is for this
to never happen again.

We thank you for patience and your continued business.

Regards,

Demian P. Sellfors
CEO
(mt) Media Temple, Inc.

You may review the full history of the incident log at the special
incident URL:
http://weblog.mediatemple.net/weblog/category/system-incidents/web-and-email-latency-on-gs02-grid-service-cluster-2/

Tags: Hosting, mediatemple

The Article was First Published in Adam’s Blog<http://en.w757.com>

Link to the Original Page: http://en.w757.com/one-month-credit-has-been-applied-to-my-account-in-mediatemple/

Related Post

• October 25, 2007 -- The Hosting we need
• January 9, 2008 -- Scheduled Maintenance (01-18-2008)
• December 2, 2007 -- Don’t trust Media Temple anymore
• October 24, 2007 -- What’s wrong with MediaTemple